DECLINES & THEIR IMPACT
December 14, 2023
DECLINES IN ONLINE PAYMENT
HARD DECLINE
This is when the issuing bank does not grant approval to the payment. They are permanent authorization failures and retries are not suggested.
SOFT DECLINE
This is when further authentication is needed or technical issues arise. This is a temporary authorization failure and make up 80% - 90% of all declines.
IMPACT ON MERCHANTS
